COMMON CANCELLATION OR CHANGE POLICY
- *From 14 to 8 days: 25% of the total cost
- *From 7 to 5 days: 50% of the total cost
- *From 4 to 0 days and no show: 100% of the total cost
COVID-19 CANCELLATION POLICY
It is with an open heart that we share our thoughts on a subject we’ve all come to know, too well during the last year or so. The Global Finances and the World wide Travel Industry are heavily damage by the Covid-19 pandemic. Most of the Travel companies in Italy, are small, family businesses, and so is Discovery Tours. We are all facing many challenges and exceptional losses. Priorities have changed. Traveling is on hold. We need to take care of our loved ones, stay home and protect our families, following our Government’s Guidelines, while they work to provide us with the most efficient response to guarantee our well being.
Since March 2020, to ensure the survival of thousands of Italian Companies, and to protect small businesses like ours, during these difficult times, the Italian Government has issued a Law (A Decree of March 17 2020) authorizing Tour Operators, Travel Agencies, Museums & Tansport Providers to supply clients with Travel Vouchers for the full value of the client’s initial reservation, to give the possibility of rescheduling, in case of cancellations due to Covid outbreaks, instead of resorting to refunds. In addition to these measures, the Italian Government has promised to grant us stimulus funds and resources to avoid a major default in the Travel Industry. Sadly, we are yet to receive any funds. It’s been a year. Us Italian Travel providers, Tour Operators, etc. were, and still are, left with very little. So we are comprehensibly doing everything we can with what we were given, which is barely anything. Whilst following the above Government Directives.
As a result, the Cancellation policy you’ve previously agreed to while booking our services, has been updated as required by law, in accordance with the Governmental measures we’ve been provided with, since March 17th 2020.
As travel restrictions were adopted around the world, in the first months of the Pandemic, and our services were progressively jeopardized, we started processing refunds, for cancellations. But as we were adjusting to the new rules, we were forced to deal with other complications. Because to guarantee a prime quality service, we’ve been accustomed for the last 25 years, to make all the arrangements and prepay our many suppliers (such as tickets offices, museums, private guides and transport providers, etc.), the minute a booking is confirmed. But our suppliers had started applying the new measures, foreseen in the March 17 2020 Decree. So we found ourselves having already paid our suppliers, while we were actually refunding our clients in full, for the same services.
Like many others in Italy, we are a small family business. Had we continued to reimburse customers in full, Discovery Tours would’ve sadly had to declare bankruptcy, leaving our dedicated, hard working staff unemployed. Destroying our many accomplishments and everything we’ve worked for the past 25 years. So we’ve decided after due consideration, to comply with the March 17 2020 Law Decree, and update our cancellation policy to provide travel credit vouchers, in case of cancellations due to the pandemic.
We realize this adds to all the frustration you may be enduring. But we are faithful you’ll understand that in order for our Company to survive, and maintain our staff’s livelihood in this pandemic, we are forced to make difficult choices. By taking all the necessary decisions, and applying the above Decree, we’ll be able to put our Company on hold, until the World has overcome this Global crisis. By doing so, we will save our Company, our staff’s jobs, and more importantly, the money you’ve invested in your private tours.
We are ready to jump into action, the second this pandemic is over. Serving you is our priority. Because you, our customers, have always been the vital essence of our Company, we will strive to guarantee you a somewhat satisfying outcome, given the circumstances.
WHAT ARE YOUR BENEFITS
* A Travel Voucher, for the full credit of your reservations. Redeemable any time, since it won’t have an expiration date.
* You can use your vouchers to book the same tour(s) you’ve originally booked. Or you can choose a different service with the same retail price, with our Company, Nation wide! (Check out the several locations in Italy we operate in, on our website) If you need extras (i.e. tickets) we will update your vouchers with a small surcharge for whatever you request. (-Please note, all prices may increase in the years to come)
* The Voucher is transferable! You can give up your voucher to any family member, friend, or anyone you choose, if they happen to come to Italy. Just let us know and we will update the name and details of the reservation.
* Once you are ready to cancel your current reservations, let us know. We will send you your converted vouchers you can use whenever you like. You are free to make any arrangement (update or reschedule your travel dates, gift your vouchers to someone else) at any time. All you’ll have to do is contact us. We will give you our full assistance at all times.
Obviously we are aware that some may not be able to re-schedule our services or gift the vouchers to others in the future, and a refund will be needed. In accordance with our Policy and Italian Law we will do our best to provide a *partial reimbursement; but given the dire circumstances the Italian travel companies are facing including Discovery Tours, we are afraid it will not be issued any time soon.
*In case of a refund, our cancellation policy includes some deductions, you can consult on the policies page.
Thank You for choosing Discovery Tours. We are greatful for your trust and understanding. Your kindness and support have been vital for us, during these trying times. But we’ll overcome difficulties, together. When the World will recover from all this, we will be there. To welcome you with open arms, with renewed hope for a better future exploring the magnificence of our great Nation. With the same passion which has distinguished us for the past 25 years.
You can find any information on the March 17 2020 Decree on the Italian Governmental websites.
Discovery Tours srl - Tour Operator / Travel Agency
Via IV Novembre , 10 00069 Trevignano Romano - Roma - ITALIA
P.IVA: 14607411007 Licenza rilasciata dalla Provincia di Roma Numero 131636/18.
Assicurazione Filodiretto Assicurazioni Polizza n. 1505002082/M
Tel. (+39) 06.999.77.65
Whatsapp: (+39) 3184.108.40.206
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